The Support Information

Customer service staff will answer your questions online during working hours from Monday to Friday. Please consult customer service during working hours. Our service mailbox is xmthinking@163.com. The following are some common problems, I hope to help you:

First introduce the software function

• Continuous positioning without opening the App

• After installing the software, you can view the locations you've been to before

Why can I track it by entering my phone number, but not by entering someone else's phone number?

When using the tracking function for the first time, the system will clearly prompt: enter the mobile phone number where the software is installed. The person to be located must install software to be able to track, of course, if you don’t install the software, you won’t be able to get the location. If you still can't find the location after entering the mobile phone number, please confirm whether the other party has installed the software.

Why can't I find it after purchasing the search service?

The search service is used to view the location of the tracked object at any time in the past. This function is an extension of the tracking function. No payment is required for tracking services. If the tracking user has no software or no location information, the search service will naturally have no location information.

Does the other party have to install software to locate and track? Can I only know whether my mobile phone number can be tracked?

Yes, it is necessary to install software. It is illegal to locate without installing the software. You only know that you cannot find your mobile phone number. If it is not dangerous, you can be found by others through your mobile phone number at any time. Do you feel safe?

Why does the other party's location show the last location?

This software location is obtained from Apple system location data. When the user does not move, positioning will end, and positioning will be activated when the user moves the distance again. If you see that the user is in a previous location, it may be that he has been there, or the range of movement is particularly small, or it may be caused by the other party’s network.